Web-Tech-Center.com Help

SSM-Help Missing Log:

If you just added a new site it might take up to 2 hours before we're able to provide you with a stats graph, because it's neccessarry to collect data over a longer period of time to draw the Graph.
If you're constantly receiving Errors then please feel free to Contact us through the "Contact" link at the bottom of this Page.

SSM-Help Average Download Time:

The average download time just reflects how long it took to load your site on average, during the selected timeframe. So if your average download time for the last 24 hours is 30 seconds it just means that users had to wait ~30 seconds till your page was fully loaded.

SSM-Help Local Time:

You can cange your Local Time settings by changing your timezone at "User Interface -> Manage Account Details". You can also change your DST Settings there.

SSM-Alert Trigger:

Set this Alert carefully, downloadtimes above this value will trigger an alert SMS/Email to inform you that something is wrong with your site. Setting this value to low will cause many false alerts. Your actual Alert Trigger is also show in the graph. You can change your Alert Trigger at "Manage Sites".

SSM-Downloaded Files:

This file-list shows you which files got downloaded by our remote Servers

SSM-Download-Seconds:

As our Site Speed Monitor simulates a common browser it takes rather long for each site to get downloaded. To avoid that our Servers get overloaded, each Account has a Maximum Limit for download times. If you reach or go above this limit some of your sites get disabled automatic. Additionally take note that if you go seriously above this limit SSM might send out some false Alerts or show disrupted Stats/Graphs.

SSM-Flood Protect:

Flood Protect is a Feature that prevents you from getting flooded with useless alert SMS or Emails. For example, if you have 10 of your sites on one and the same Server, you'd receive 10 Alert Messages in case that Server goes down, which is rather useless. If you enable "Flood Protect" for your Account you'll only receive a maximum of 5 Alert messages in a row, which is under normal conditions enough. But be advised that some Alerte Messages might get lost if you enable this Feature for your Account.

SLM-Help Missing Log:

If your graphs don't show up for a selected server please take not that it might take up to 15 minutes after you've added your server to generate all neccessary logfiles.

If it still doesn't work after 15 minutes please goto 'Manage Servers' and copy&paste the 'Path to slm_stat.php' into your browser, to load slm_stat.php manually. In case you don't seen an XML file now, and just some error messages and warnings please contact your host or ensure yourself that 'open_basedir' is disabled on your server.

You can also try to download our info.php file if you need more help, which shows useful information about your Server enviroment.

SLM-Help Non existing slm_stat.php:

In case you're receiving an error message while adding/updating a server please take care that the path to your slm_stat.php file is correct and that this slm_stat.php file returns an properly formated XML file. Therefore please copy&paste the path into your browser and try to load it manually. In case you don't seen an XML file now, and just some error messages and warnings please contact your host or ensure yourself that 'open_basedir' is disabled on your server.

You can also try to download our info.php file if you need more help, which shows useful information about your Server enviroment.

SLM-Help Average Bandwidth Usage:

This number shows your average incomming plus outgoing Bandwidth for the selected timeframe. Please take a look at the used Abbreviations too.

SLM-Help Maximum Bandwidth Usage:

This number shows your maximum incomming plus outgoing Bandwidth for the selected timeframe. Please take a look at the used Abbreviations too.

SLM-Help Local Time:

You can cange your Local Time settings by changing your timezone at "User Interface -> Manage Account Details". You can also change your DST Settings there.

SLM-Help Network Card:

Here you can select which of your servers network cards you'd like to view. Most of the time eth0 is the only important one, an it's selected as default.

SLM-Help Total Avaliable Memory:

This number reflects your servers total memory (RAM)

SLM-Help Average Memory Usage:

This number shows how much memory (RAM) was used on average for the selected timeframe.

SLM-Help Maximum Memory Usage:

This number shows the maximum amount of memory (RAM) that was used during the selected timeframe.

SLM-Help Average Server Load:

This number shows the average load on your server for the slected timeframe. Please also take a look at our Load explanation.

SLM-Help Maximum Server Load:

This number shows the maximum load on your server for the slected timeframe. Please also take a look at our Load explanation.

SLM-Help Load Alert Trigger:

Set this Alert carefully, Server Load Levels above this value will trigger an alert SMS/Email to inform you that something is wrong with your server. Setting this value to low will cause many false alerts. Your actual Alert Trigger is also show in the graph. You can change your Alert Trigger at "Manage Servers".

SLM-Help Average CPU Usage:

This number which % of your CPU Resources was used on average for the selected timeframe.

SLM-Help Maximum CPU Usage:

This number shows the highest % of your CPU usage during the selected timeframe.

MySQL-Help Missing Log:

If your MySQL-Graph doesn't show up for one or more of your added Servers please consider that it might take up to 60 minutes before a complete graph is built, this is due to the fact that connection samples are takesn every 30 minutes, and at least 2 of them are needed to draw a graph :).
If it still doesn't work your should at first take care that the path to your mysql_log.txt files (Path to Log) is right for every server, you can check them at 'Manager MySQL-Servers'.
If those paths are right you'd need to check if your mysql_log.txt file on YOUR Server actually gets generated, please download it via FTP from your /mysql_monitor/ folder, and check if there are any entries in there, they should look like:

10.06.2007 08:30:02
Successful Connection
0.001

10.06.2007 09:00:01
Successful Connection
0.001

10.06.2007 09:30:02
Successful Connection
0.001

If these entries are not there ~60 minutes after you've added your cron jobs then it looks like cron on your server doesn't run the mysql_log_write.php file properly.
At first you should ensure that your cron jobs are running under the same user as the owner of the mysql_log_write.php file, or as root. You can use the -u option together with crontab -e to change users, for example:

pete@yourserver [/]# crontab -e

Runs crontab as user 'pete'

pete@yourserver [/]# crontab -u admin1 -e

Runs crontab as user 'admin1'

Next you should also check if the path to your php file is right, if you're using for example:

*/30 * * * * /usr/bin/php -q /home/yourusername/public_html/mysql_monitor/mysql_log_write.php > /dev/null 2>&1 * * */1 * * /usr/bin/php -q /home/yourusername/public_html/mysql_monitor/log_rotate.php > /dev/null 2>&1

In your crontab file please ensur that php is really at /usr/bin/php, you can search for php through the 'locate' command:

pete@yourserver [/]# locate php

If that one is right too you might also try to set permissions of your /mysql_monitor/ folder and your mysql_log.txt file to 777, but please use that only as a temporary solution, as it's rather insecure. At best you change permissions right through your FTP program.

If that still doesn't work please contact your hosts tech support, they should be able to get it working within a few minutes :)

You can also try to download our info.php file if you need more help, which shows useful information about your Server enviroment.

MySQL-Help Mail:

If you'd like to receive email alerts each time your MySQL server is down you'd have to ensure that the emaily you've added to your config.inc.php file are working properly, and that no alert emails get caught in your SPAM filter.

Another common error would also be that Sendmail is not working properly on your Server, or that PHPs mail() function is disabled. For more info please take a look at http://www.php.net/manual/en/ref.mail.php and/or contact your hosts tech support.

You can also try to download our info.php file if you need more help, which shows useful information about your Server enviroment.

MySQL-Help Average Connection Time:

This number shows the average connection time to your MySQL-Server for the slected timeframe.

MySQL-Help Local Time:

You can cange your Local Time settings by changing your timezone at "User Interface -> Manage Account Details". You can also change your DST Settings there.

DST (Daylight Savings Time) or Summertime

Many countries have DST during Summer Time, which basically means that just an additional hour get's added towards your local Timezone. To change that setting please goto "User Interface -> Manage Account Details". You can also change your Local Timezone there.

Abbreviations

Bandwidth is generally measured in bps, which stays for Bits per Second and reflects the number of bits that got transfered per second. As one Bit isn't much (a Byte consists for example of 8 Bits) the term kbps for Kilobits per Second (1000 bps) or mbps for Megabits per Second (1000 kbps) is often used. And further gbps for Gigabits per Second (1000 mbps) and Terabits per Second (1000 gbps) exist too.

Load

Load, or Server Load is nothing else than a number that reflects how many tasks on your server had to be delayed due to a lack of resources (Memory, CPU). So if your server load is 5.00 it would mean that 5 Tasks are actually in a waiting que to get done.